Updated FAQ (markdown)
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## FAQ
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If your question isn't listed here, and your problem doesn't happen without Plyr (see [#1](https://github.com/sampotts/plyr/wiki/FAQ#1-does-plyr-work-with--)) (when applicable), you may want to report an issue or ask us on Slack. Regardless of which, follow the instructions in our [contribution guidelines for reporting issues](https://github.com/sampotts/plyr/blob/master/CONTRIBUTING.md#reporting-issues). We need good information or it's not possible to help you.
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### 1. Does Plyr work with ... ?
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Plyr is a HTML5 media players, and hence doesn't directly handle any media formats. It relies on your browser to do it. It's up to you to find out what formats you can use. Recommended resources for this is [Can I Use](https://www.caniuse.com/) and [MDN](https://developer.mozilla.org/en-US/docs/Web/) (in particular [HTML5 video](https://developer.mozilla.org/en-US/docs/Web/HTML/Element/video) and [Supported media formats](https://developer.mozilla.org/en-US/docs/Web/HTML/Supported_media_formats#Browser_compatibility))
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@ -14,11 +16,4 @@ Unless someone has explicitly said in an issue that it's work in progress, most
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### 5. Autoplay and scripted play doesn't work in some browsers.
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This is correct. It's a browser feature, and not something Plyr can solve for you (see [#1](https://github.com/sampotts/plyr/wiki/FAQ#1-does-plyr-work-with--)). Muting the audio usually works.
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For more information see [Chrome autoplay policy changes](https://developers.google.com/web/updates/2017/09/autoplay-policy-changes) and Safari autoplay policies for [macOS](https://webkit.org/blog/7734/auto-play-policy-changes-for-macos/), [iOS](https://webkit.org/blog/6784/new-video-policies-for-ios/)
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### 6. I can't get it to work
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When applicable, check that your problem doesn't happen without Plyr (see [#1](https://github.com/sampotts/plyr/wiki/FAQ#1-does-plyr-work-with--)). Also check your developer console for errors. If you're getting an error in your own code (as opposed to the Plyr code) or the problem happens without Plyr as well, then it's probably not something that deserves our attention. You should be able to resolve it without our help.
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If you are following the [documentation](https://github.com/sampotts/plyr/#plyr), are using the __latest version__ of Plyr, and aren't getting any errors in your code, then it may be a Plyr bug. If you can't find it in our [issue list](https://github.com/sampotts/plyr/issues), then please create a new issue. First try to find relevant causal factors and describe the problem as detailed as possible. Does it happen with specific options arguments and/or specific browsers? Can the problem be seen on [plyr.io](https://plyr.io/)? If not, can you recreate it in a minimal online environment like jsfiddle, codepen or jsbin?
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If you don't think it's a Plyr bug, but still need help, please use our [Slack](https://bit.ly/plyr-chat) for support. __You still need to provide the same information__ or we won't be able to help you.
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For more information see [Chrome autoplay policy changes](https://developers.google.com/web/updates/2017/09/autoplay-policy-changes) and Safari autoplay policies for [macOS](https://webkit.org/blog/7734/auto-play-policy-changes-for-macos/), [iOS](https://webkit.org/blog/6784/new-video-policies-for-ios/)
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