New issue templates (with prompt)

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Albin Larsson
2018-07-23 06:21:46 +02:00
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We welcome bug reports, feature requests and pull requests. If you want to help us out, please follow these guidelines, in order to avoid redundant work.
## Support
Before asking questions, read our [documentation](https://github.com/sampotts/plyr) and [FAQ](https://github.com/sampotts/plyr/wiki/FAQ).
If these doesn't answer your question
* Use [Stack Overflow](https://stackoverflow.com/) for questions that doesn't directly involve Plyr. This includes for example how to use Javascript, CSS or HTML5 media in general, and how to use other frameworks, libraries and technology.
* Use [our Slack](https://bit.ly/plyr-chat) if you need help using Plyr or have questions about Plyr.
## Commenting
When commenting, keep a civil tone and stay on topic. Don't ask for support (use [Stack Overflow](https://stackoverflow.com/) or [our Slack](https://bit.ly/plyr-chat) for that), or post "+1" or "I agree" type of comments. Use the emojis instead.
When commenting, keep a civil tone and stay on topic. Don't ask for [support](#support), or post "+1" or "I agree" type of comments. Use the emojis instead.
Asking for the status on issues is discouraged. Unless someone has explicitly said in an issue that it's work in progress, most likely that means no one is working on it. We have a lot to do, and it may not be a top priority for us.
We *may* moderate discussions. We do this to avoid threads being "hijacked", to avoid confusion in case the content is misleading or outdated, and to avoid bothering people with github notifications.
## Reporting issues
## Creating issues
Our GitHub issue tracker is for bug reports and feature requests. Don't ask for support here. Use [Stack Overflow](https://stackoverflow.com/) or [our Slack](https://bit.ly/plyr-chat) for that.
Please verify that your issue hasn't already been answered by our [FAQ](https://github.com/sampotts/plyr/wiki/FAQ), and that there isn't already an open issue for it.
When applicable, check that your problem doesn't happen without Plyr (see [FAQ#1](https://github.com/sampotts/plyr/wiki/FAQ#1-does-plyr-work-with--)).
Verify that you are following the documentation, are using the latest version of Plyr, and aren't getting any errors in your own code, causing the issues.
Create one issue per problem or request (i.e. don't combine multiple problems to one git issue). Describe the issue as detailed as possible (see [Replication](#replication))
## Replication
In order to solve a problem, we first need to understand it. Please answer these questions when reporting issues or asking for help in [our Slack](https://bit.ly/plyr-chat).
* Does it happen only with specific options and/or specific browsers?
* Does is happen only with HTML5 video, audio, YouTube, Vimeo or a specific library?
* Does the issue happen on [our demo](https://plyr.io/)? If not, please recreate it with a **minimal** example online. You can use our Codepen templates to get started:
* [HTML5 video](https://codepen.io/pen?template=bKeqpr)
* [HTML5 audio](https://codepen.io/pen?template=rKLywR)
* [YouTube](https://codepen.io/pen?template=GGqbbJ)
* [Vimeo](https://codepen.io/pen?template=bKeXNq)
* [Dash.js integration](https://codepen.io/pen?template=zaBgBy)
* [Hls.js integration](https://codepen.io/pen?template=oyLKQb)
* [Shaka Player integration](https://codepen.io/pen?template=ZRpzZO)
It's important that you keep the issue description and replication demo **minimal**. If your replication includes frameworks, libraries or customizations, this makes it harder to debug and understand the issue. While it may be relevant to bring this up (ex: "I need Plyr to trigger the event sooner or it breaks Framework X"), please keep these out of your replication demo if they aren't strictly needed to reproduce the issue. If the issue is caused by something a library does that Plyr doesn't handle, it's more helpful for us if you find out what it is, and replicate the same problem without the library. Otherwise any developer who is willing to help out with the issue has to understand the frameworks, libraries and customizations of *your* choice, or no one will try to fix your issue because it's too much work.
## Requesting features and improvements
If you are missing something in Plyr, you can create a GitHub issue for this as well. Since we prioritize fixing bugs first, and may have a lot of other suggestions and architectural changes to work on as well, these may not be at the top of our list.
If your suggestion is important or urgent to you, you may want to first ensure it's something we want to have in Plyr, and then contribute it as a pull request. [Our Slack](https://bit.ly/plyr-chat) is the best place for questions like this.
Please follow the instructions in our issue templates. Don't use github issues to ask for [support](#support).
## Contributing features and documentation
* If you want to add a feature or make critical changes, you may want to ensure that this is something we also want (so you don't waste your time). Ask us about this in the corresponding issue if there is one, or on [our Slack](https://bit.ly/plyr-chat) otherwise.
* Fork Plyr, and create a new branch in your fork, based on the **develop** branch
* To test locally, you can use the demo. First make sure you have installed the dependencies with `npm install` or `yarn`. Run `gulp` to build while you are working, and run a local server from the repository root directory. If you have Python installed, this command should work: `python -m SimpleHTTPServer 8080`. Then go to `http://localhost:8080/demo/`